To open an account, you will typically need to provide a government-issued ID (such as a passport or driving license) and complete biometric verification (such as a facial recognition scan). Additional documents may be required depending on the type of account and your location.

The account opening process usually takes a few minutes. The identity verification process may take 1-2 business days. Once your identity is verified, your account will be activated, and you can start using our services.

Yes, IPU offers business accounts for companies of all sizes. To open a business account, please visit our website or contact our sales team for more information. You will need to provide business registration documents, proof of identity, and other relevant information depending on your business structure and location.

Yes, we support both EU and international users. While some high-risk countries may be restricted, in general, we welcome customers from around the world. Please note that fees might differ depending on your country of residence. For more details please reach out to our customer support team.

No, there is no minimum deposit required to open an account with IPU.

Yes, IPU offers multi-currency accounts, allowing you to hold and manage funds in different currencies. You can open a multi-currency account during the sign-up process or add one later through your account settings.

No, applying an account with IPU is free. There are no charges for account opening, but some transaction and account maintenance fees may apply depending on the services you use. Please check our pricing page for details.

Once your account is successfully opened, you will receive a confirmation email from IPU. You can then log in to your account using the credentials provided during the sign-up process.

If you encounter any issues while opening an account, please contact our customer support team. We are available to assist you and guide you through the process.

IPU supports multiple accounts opening for corporate users. Each account will have its own login credentials and can be managed separately, visit our App or online banking portal for more.

IPU offers various types of accounts, including personal accounts, business accounts, SEPA account and multi-currency accounts. Each account type is designed to meet different needs, providing a range of services and features to suit your requirements.

The restriction list may vary from time to time. Please contact our customer service to confirm the latest list of restricted countries.

IPU is supervised by the Central Bank, the Financial Crimes Administration, and the European Tax Agency, and is required to perform due diligence and KYC (Know Your Customer) processes for account opening, which incurs costs. To ensure the best user experience, IPU only charges an account activation fee before the first transaction after the account is successfully opened. Regardless of the currency you remit, the system will directly deduct the equivalent amount in euros for payment.

Transaction processing times vary depending on the type of transaction and the destination. Internal & SEPA transactions typically process within a few minutes to a few hours. International transactions via SWIFT may take 1-3 business days, depending on the review process and the receiving bank. Please check specific transaction details for more accurate timing.

Fees may apply depending on the type of transaction and the destination. For a detailed breakdown of transaction fees, please refer to our fee schedule on the IPU website or contact customer support.

Once a transaction has been initiated, it may be possible to cancel it depending on the type of transfer, and a fee might be incurred. If you need to cancel a transaction, please contact our customer support team immediately for assistance.

You can track the status of your transaction by logging in to your IPU account, click on “Transfer” and navigating to the “Transaction Records” section. Here, you will find “Detail” and the current status of all your recent transactions.

If a transaction fails or is declined, check to ensure that you have entered the correct information and that there are sufficient funds in your account, and the transfer details are correct. If the issue persists, please contact our customer support team for further assistance.

Yes, there are daily and monthly transaction limits to ensure security and compliance. For details, please contact customer support.

Transaction notifications will be sent to your registered email and push notifications to keep you updated on your account activity at all times.

Yes, you can set up recurring transactions for scheduled payments. Log in to your IPU account, choose the “Transfer” option, select “Scheduled Transfer” and set the frequency, amount, and recipient details.

If you suspect any unauthorized transactions on your account, contact our customer support team immediately. We will investigate the matter and take appropriate steps to secure your account.

Yes, IPU supports multi-currency transactions. You can choose the currency you wish to transact in by selecting the appropriate currency account during the transaction process.

You can download a detailed statement of your transactions anytime for free through the IPU app or online banking website. Log in, navigate to the “Transfer Records” section, click on the specific transaction you need, and choose the “Receipt” option in the top right corner to download your transaction statement.

The IPU core system is certified by the European Central Bank and directly connected to the Central Bank’s clearing system. Its system security standards meet the requirements of European financial institutions, ensuring the highest level of security and reliability.

Yes, protecting your personal information is a top priority for IPU. We comply with GDPR and other relevant data protection regulations. Your data is stored securely, and access is strictly controlled and monitored.

If you suspect any fraudulent activity on your account, contact our customer support team immediately. We will investigate the issue and take necessary actions to secure your account and prevent further unauthorized transactions.

IPU is committed to safeguarding your data privacy. We adhere to strict data protection policies and only collect, use, and share your information as outlined in our Privacy Policy. Your data is never sold or shared with unauthorized third parties.

Yes, all transactions processed through IPU are secure. We use advanced encryption technologies and follow industry best practices to ensure the safety of your transactions. Each transaction is monitored for suspicious activity to provide an additional layer of security.

Multi-factor authentication (MFA) is a security process that requires more than one method of verification to access your account. This includes something you know (like a password) and something you have (like a code sent to your phone). MFA adds an extra layer of security, making it more difficult for unauthorized users to access your account.

IPU employs a dedicated team of cybersecurity experts who monitor our systems 24/7. We use state-of-the-art security technologies, including firewalls, intrusion detection systems, and regular security audits, to protect against cyber threats and ensure the safety of our users.

IPU only shares your information with third parties when it is necessary to provide our services, comply with legal obligations, or protect our rights. All third parties are carefully vetted to ensure they meet our high standards for data protection and security.

To enhance the security of your IPU account, use a strong and unique password, multi-factor authentication is compulsory, regularly monitor your account activity, and avoid sharing your login details with others. Additionally, ensure that your devices and software are updated to protect against vulnerabilities.

In the unlikely event of a data breach, IPU has a comprehensive incident response plan to quickly identify, contain, and mitigate the impact of the breach. We will notify affected users promptly and provide guidance on steps to protect their accounts and information.