Q1：What are the Internet banking services of IPU?
IPU provides online banking services including transfer, remittance, currency exchange, account statements and other services through the mobile APP or IPU online banking website.
Q2：What is a SEPA account? Which countries and regions does SEPA include?
The Single Euro Payments Area (SEPA) is a payment-integration initiative of the European Union for simplification of bank transfers denominated in euro. As of 2020, there were 36 members in SEPA, consisting of the 27 member states of the European Union, the four member states of the European Free Trade Association (Iceland, Liechtenstein, Norway and Switzerland), and the United Kingdom. Some countries participate in the technical schemes: Andorra, Monaco, San Marino, and Vatican City.
Q3:What currencies does IPU account support for fund transfer, exchange and transfer?
IPU supports the mainstream 39 currencies around the world, as follows:
U.S. Dollar, Pound Sterling, Euro, Chinese Yuan, Hong Kong Dollar, Canadian Dollar, Australian Dollar, Japanese Yen, Bahraini Dinar, Botswana Pula, Bulgarian Lev, Croatian Kuna, Czech Koruna, Danish Krone, Ghanaian Cedi, Hungarian Forint, Israeli New Shekel, Jordanian Dinar, Kenyan Shilling, Kuwaiti Dinar, Mauritian Rupee, Mexican Peso, New Zealand Dollar, Norwegian Krone, Omani Rial, Polish Zloty, Qatari Riyal, Romanian Leu, Russian Ruble, Saudi Arabian Riyal, Singapore Dollar, South African Rand, Swedish Krona, Swiss Franc, Thai Baht, Tunisian Dinar, Turkish Lira, Ugandan Shilling, and UAE Dirhams.
Q4：Which regions does IPU support for fund transfer?
IPU supports the inward and outward transfer of funds worldwide (except for sanctioned countries, such as Iran)
Q5：What is the license held by IPU?
IPU (International Payment Union) is licensed by the Central Bank of Lithuania as an Electronic Money Institution (EMI) which is subject to the European Central Bank’s regulatory framework.
Q6：Is the fund in IPU safe?
Regulation set by the Central Bank requires all funds deposited in IPU accounts to be stored within segregated accounts in the Central bank or other credit institutions in EU approved by the Central Bank and always to be kept readily available for client withdrawal. As a result, your money is always safe with us.
Q1：How soon can I receive funds in IPU account?
The speed of remittance into account is affected by the operations of the remitting bank and its intermediary bank. With all the documents, the settlement time of IPU is:
1）For SEPA payment, funds can be credited within 1 working day;
2）For SWIFT payment, funds are usually credited within 1 to 3 working days.
Q2：What are SEPA payment and SWIFT payment?
The full name of SEPA is Single Euro Payments Area, which refers to a single euro area payment system. There are 52 countries/regions as its members. The collection and payment of euros in the SEPA area is low and fast.
SWIFT is the international code for cross-border transfers.
Q3:How can I make transfer with my IPU account?
For both APP and online banking website, you need to add beneficiary first and then make the transfer. For more information, please contact our customer service by email [email protected].
Q4：How much time does it take to make transfer from IPU account?
With all the supporting documents in place, the processing time for SEPA payment is one working day, for SWIFT payment is 1~3 working days.
Q5：What are the charging rates of IPU?
Please refer to the "Pricing" section on the official website at https://www.interpaylink.com/pricing.php.
Q6：Is there transaction limit for individual and corporate accounts?
There is no transaction limit for both individual and corporate accounts but the supporting documents are needed.
Q7：Is internal transfer within IPU account free?
Yes, all internal transfers between IPU are free.
Q1：How to open an account?
For personal account:
Method 1. You can log in to https://interpaylink.com/ and select [Register Now]
-> After selecting "Individual", follow the instruction to register and apply for account opening.
Method 2. You can search for IPU-Global in the App Store or Google Play and download it. Follow the instruction to register and apply for an account.
For corporate account:
You can log in to https://interpaylink.com/ and select [Register Now]
-> After selecting " Corporate", follow the instruction to register and apply for account opening.
Q2：How long does it usually take to open an IPU account?
With all the documents in place, it usually takes 2 working days for personal accounts, and 7 working days for corporate accounts. After the account is successfully opened, IPU will notify you via email.
Q3:How to calculate "maintenance monthly fee"?
Maintenance monthly fee is 5 EUR per month which will be charged by person/company. For example, if you open one SEPA account and one multi-currency account, you will be charged only once, 5 EUR, instead of 10 EUR.
Q4：Is there a minimum deposit requirement for opening an account?
No requirement for minimum deposit.
Q1：The security of IPU core banking system.
The IPU core system is certified by the Central Bank and directly connected to the central bank’s clearing system. Its system security standards meet the requirements of European financial institutions.
Q2：Is the transaction with IPU safe?
For any transaction, the user can log in to the IPU APP or online banking website and enter the payment password to complete the transaction, effectively ensuring the security of the transaction.
Q3:What’s the data protection policy of IPU?
IPU meets the EU's highest level of data protection regulatory requirements, and follows the EU General Data Protection Regulation (GDPR) and EU Payment Act (PSD2) regulations to ensure the security of customer data.